Shipping policy
Shipping Policy
Last updated: 29 July 2026
Thank you for shopping with Willowcot. We aim to process and deliver every order as efficiently and reliably as possible.
Order Processing
Orders are normally processed and dispatched within 2–3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Processing may take longer during promotional periods, public holidays or periods of unusually high order volume.
Estimated Delivery Time
After dispatch, delivery is estimated to take 6–10 business days under normal circumstances.
The typical estimated timeframe is:
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Order processing: 2–3 business days
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Delivery after dispatch: Approximately 6–10 business days
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Total estimated timeframe: Approximately 8–13 business days from the date of purchase
These delivery times are estimates only and are not guaranteed. Actual shipping times may vary depending on your destination and may take longer than the estimated 6–10 business days.
Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, peak shipping periods, local delivery conditions or other circumstances beyond Willowcot’s reasonable control.
Free Shipping to Selected Countries
Willowcot provides free standard shipping to selected countries.
Eligible delivery destinations will be displayed during checkout. If your country or address cannot be selected, we are currently unable to deliver to that location.
Shipping availability may vary depending on the product, local regulations and carrier coverage. If we are unable to deliver an order after it has been placed, we will contact you and issue a full refund to the original payment method.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.
Please allow up to 72 hours for tracking information to become active. Tracking updates may occasionally be delayed while a parcel moves between carriers or countries.
If your tracking information has not updated for several business days, please contact us at officialwillowcot@gmail.com.
Multiple Packages
Orders containing multiple products may be dispatched separately and arrive in different packages. If this happens, you may receive a separate tracking number for each package.
You will not be charged additional shipping fees solely because your order is divided into multiple shipments.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error in your delivery details, contact us immediately at officialwillowcot@gmail.com. We will make every reasonable effort to update the address, but changes cannot be guaranteed once processing has begun or the order has been dispatched.
Willowcot is not responsible for delays, failed deliveries or lost parcels resulting from incorrect or incomplete information supplied by the customer. Additional charges may apply if an order must be shipped again.
Delayed Orders
If your order has not arrived within the estimated delivery period, please review the latest tracking information before contacting us.
Delivery may take longer than the estimated 6–10 business days, particularly during customs processing, peak periods or carrier disruptions. A delay beyond the estimated timeframe does not necessarily mean that the parcel has been lost.
If there has been no meaningful tracking update or you require assistance, contact us at officialwillowcot@gmail.com with your order number.
Missing Orders
If tracking shows that your parcel has been delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask other household members or neighbours whether they accepted the parcel.
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Contact the local delivery carrier using the tracking number provided.
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Contact us if you are still unable to locate your order.
A parcel marked as delivered by the carrier will not automatically be considered lost. We may need to complete a carrier investigation before arranging an appropriate replacement or refund.
Customs, Duties and Import Taxes
Orders delivered internationally may be subject to customs duties, import taxes or local handling charges imposed by the destination country.
Unless expressly stated as included during checkout, these charges are the responsibility of the recipient and are not controlled or collected by Willowcot. Free shipping does not include customs duties, taxes or other charges imposed by local authorities.
Customs processing may extend delivery beyond the estimated 6–10 business days. Willowcot is not responsible for delays caused by customs authorities or parcels refused because applicable import charges were not paid.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your order arrives damaged, defective or incorrect, contact us as soon as possible at officialwillowcot@gmail.com and provide:
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Your full name
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Your order number
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A description of the issue
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Clear photographs of the item and its packaging
We will review the issue and arrange an appropriate replacement or refund in accordance with our Return and Refund Policy.
Order Cancellations
You may request to cancel an order before it has been processed or dispatched. We will make every reasonable effort to accommodate your request, but cancellation cannot be guaranteed once processing has begun.
Once an order has been dispatched, it cannot be cancelled. Any eligible return or refund request must be handled under our Return and Refund Policy after delivery.
Contact Us
For shipping enquiries, please contact:
Willowcot
Email: officialwillowcot@gmail.com
Business address:
48 Toh Guan Road East
#04-113, Enterprise Hub
Singapore 608586
This is our business contact address and must not be used as a return address unless our support team provides written instructions.